However you slice it, though, this is a customer-unfriendly practice, and an exhausting thing to see.
#Ubisoft connect games update
I have reached out to Ubisoft for clarification, and will update this story if I hear back. It is not clear how long a Ubisoft account can remain inactive before receiving this notice of suspension. (Image credit: Ubisoft Support Twitter Account) "As we will be unable to recover the account once it has been closed, we strongly recommend only putting in the request if you are absolutely sure you would like to close your account." This page links to another dedicated to voluntarily closing one's Ubisoft account, and seems to operate by the same rules: a 30-day suspension before permanent deletion. You will be notified by email if we begin the process of closing your inactive account." Ubisoft has a support page titled " Closure of inactive Ubisoft accounts." The page first describes instances where the service clashes with local data privacy laws, then reads: "We may also close long-term inactive accounts to maintain our database. I was unable to find anything regarding account closure for inactivity in Ubisoft's US terms of use or its end user licence agreement, but the company does reserve the right to suspend or end services at any time. "We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us." "You can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email," Ubisoft Support wrote. Now, that sounds like a phishing scam, right? I and many commenters wondered that, looking at the original post, but less than a day later, Ubisoft's verified support account responded to the tweet, seemingly confirming the screenshotted email's legitimacy. The email provided a link to cancel the move.
A piracy and anti-DRM focused Twitter account, PC_enjoyer, recently shared a screenshot of a Ubisoft support email telling the user that their Ubisoft account had been suspended for "inactivity," and would be "permanently closed" after 30 days.
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